Still Serving

Still Serving

At what part in the setup process does the device not connect? If you have not already tried this, one option is to setup the Cam inside near the router,  attempt to obtain a successful setup, then relocate it outside. While your network is likely not hidden, this will allow you to enter your wifi information in manually, and might help to force the connection. Tried restarting both cam and WiFi and will not connect other ring devices are working fine, Re: Stick up cam will not connect to WiFi. Trying on 2 devices was a great step to cover. I even tried connecting on a different Wi-Fi network with no luck. I have a ring stick up cam (I think 1st generation) That I had working a few years ago but just put it back in the box because there wasn’t a need at the time. Check the last reported signal strength for your Stick Up Cam in the Ring app. This has been a stick up cam that was bought a while ago and was never unboxed until now. Hi @dsfidel! Welcome, @Stick_upCam! Check the small light on the back of the cam; if it is blinking rapidly there is a WiFi setup issue. It will automatically reconnect when plugged in again, or should remain connected if battery powered (depending on model). No WiFi Connection. I know with certainty that it’s not the password. Do you have the old version of stick up cam? It connects to the “ring” WiFi and then I type in my password to my strong signal network. I hope this helps! It seems as though the camera is still trying to connect to the old network and it won't update to the new one on the Camera. Re: Stick up cam will not connect to WiFi. Can anyone help me. Common Causes of Video Not Connecting to Your Ring Device The most common causes of not being able to do a Live View or see a recorded video are: A poor connection between your mobile device and the internet Slow internet upload and download speeds Seems the stickup cam can only handle 2.4ghz. As this Stick Up Cam has not been used in awhile, it will be best to start with a fresh full charge to the battery. Contacted support and we figured it out. Hey @Jake2. If you need more assistance with these advanced settings, our support team is always happy to advise further. I recommend also ensuring bluetooth and VPNs are disabled on the mobile devices. It says it might be out of range so I literally put it right next to the wifi router and it still says it might be out of range. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Look for Devices in the list on the left side of the screen. You can manually reconnect your Ring device back to your wifi network by following these steps: Open up the Ring app and tap on the three lines on the top left. I am a new customer. This is not the experience we intend, and are here to help. While your network is likely not hidden, this will allow you to enter your wifi information in manually, and might help to force the connection. If this concern persists, try performing a reset on your Stick Up Cam by holding the setup button for 20 seconds. Just got a stick up cam accessories hooked up outside with optional solar charge panel. I do not know what to do at this point. Could this old stick up cam require a firmware upgrade? They don’t even make the model that I have anymore. I am having the same issue the only difference, this is a camera that was connected at my home and it works fine there, then I moved it to my shop, I have tried changing WiFi and it will not connect to the new wifi now.

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