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If you are using the included optional adaptor mounting plate on wood or vinyl, just use the included screws. To properly line up your Ring Video Doorbell: Optional: Use a drill to drill holes where you marked the position of the mounting holes. It should not smell. 2. If you are mounting the Ring Doorbell on brick, concrete, or stucco, put the included plastic anchors into the holes. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. Don't forget to remove the level tool from the front of the device. Thank you for bringing this to our attention. Ring products are designed for easy setup and use. They’ll open it up once downloaded and select “log in” and enter the credentials that they made for themselves. Smelt a very bad buring smell immediatley after installation(yes, I did use the correct screws, I did tighten very securely). Fully charge the builtin battery by plugging it into a power source using the provided orange cable. When only one of the two LEDs on the battery is lit, the battery is fully … https://www.cnet.com/how-to/how-to-install-the-ring-video-doorbell-2 For updated information see our response to COVID-19. You may need to use a hammer to get the anchors in. Overview. Motion settings are unique to … Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. Re: Ring Video Doorbell 2nd Generation - New insta... https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19, https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch. We would like to have our team reach out to you. See, hear and speak to visitors from anywhere with the new and improved Video Doorbell. The small light will glow green when fully charged. Using any other type of screw could damage the battery and create a potential fire hazard. The device is not detecting motion unless I stand at the door and after a short time it detects I'm standing there. Community Manager 02-28-2020 03:12 PM. We take your safety very seriously, @RussellT. Is that normal or should I return for replacement? Physically installing up your Ring Video Doorbell (2nd Generation) without an existing doorbell is a simple process. Once that is done, they can close out of that, and install the Ring app on their own phone. Step One - Charge the provided battery Fully charge the provided battery by plugging it into a USB port using the provided orange cable. To find the user manual for your Ring Video Doorbell in your language, select it below. What to do After the Theft of Your Ring Device, Installing the Ring Solar Charger for the Ring Video Doorbell (2nd generation), Setting Up Your Ring Video Doorbell (2nd Generation) in the Ring App, How to Physically Install Your Ring Video Doorbell (2nd Generation) With an Existing Doorbell, Using Motion Zones with your Ring Video Doorbell (2nd Generation), How to Physically Install Your Ring Video Doorbell (2nd Generation) Without an Existing Doorbell, Download the Manual - Ring Video Doorbell (2nd Generation). Uninstalled and reinstalled. Note that you should set up your Ring Doorbell in your Ring App before mounting it to your door. Setting up your Ring Video Doorbell (2nd Generation) in the Ring app is simple. Mark the positions for mounting holes with a pencil. Simply scroll down for a step-by-step guide. I'd reach out to customer service. Includes a free 30-day trial of Ring Protect. Something doesn't sound right. https://www.cnet.com/reviews/ring-video-doorbell-second-generation-review Note: For your safety, use only the short security screws under the faceplate. The small light will glow green when fully charged. I want to buy the 2 but I need to make sure the corner kit for the “doorbell 2” is compatible with the “2nd generation” doorbell.  Easily install in minutes. Click here for information on setting up your Ring Doorbell (2nd Generation). Get instant notifications on your phone and tablet, customise your motion settings and conveniently stay connected to home, no matter where you are. Feed all the wires (and the wire nuts if you used them) into your wall and secure your Ring Doorbell on the wall. Ring Video Doorbell 2nd Generation - New install- BURNING SMELL and no motion detection, Re: Ring Video Doorbell 2nd Generation - New install- BURNING SMELL and no motion detection. Smell went away after about a minute. Step One - Charge the provided battery Fully charge the provided battery by plugging it into a USB port using the provided orange cable. Can we reach out to you using the email address used for your Community account? Simply scroll down for a step-by-step guide. Click here to visit our Contact Us page for more options. Click here for information on setting up your Ring Video Doorbell in your Ring App. How it Works: Video Doorbell (1st generation) and Video Doorbell 2 Motion Settings. After they’ve done all of this, they will be able to have access to the Ring Doorbell that you shared with them. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Step One: Charge the built-In battery Fully charge the builtin battery by plugging it into a power source using the provided orange cable. If you feel that you may have used the wrong screw to install your doorbell, please contact Ring Support. Place the Ring Doorbell next to your door at about 48 inches from the ground. Click here for the North American version of the manual. I have gone through all the sttings I could find with no success, 3. 1. Be sure you use all four included screws. Setting up your Ring Video Doorbell (2nd Generation) in the Ring app is simple. Simply scroll down for a step-by-step guide. Labels: Video Doorbell; Video Doorbell 2; Riley_Ring. I installed the Video Doorbell 2nd Generation yesterday. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The bell does work if I push the button and I am able to comunicate if using the device, I have been unable to communicate via chat and will return the product if I do not get a satisfactory response to this communication.
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